If you have ordered something from Amazon and changed your mind after it shipped, or might have received a damaged product and now you want to refuse the delivery and get a refund of your package.
In this post, we have covered everything that you need to know like How to cancel an order before it’s shipped or how to return an Amazon package. Just stick to this article and you’re all good to go.
How to Cancel an Amazon Order Before It Shipped?
If you have ordered something from Amazon and now you have changed your mind & want to cancel it before it’s shipped. And then you just need to follow these three simple steps and you will be able to cancel your order. You can either use your phone or pc to do it.
- Open your Amazon account (in case of PC) or app.
- Go to your orders and find the order in questions.
- Now tap on the cancel items.
- Select the items that you want to cancel and click on the cancel button.
- Now you’re all good to go.
If your order has been successfully cancelled then a confirmation will be sent to your email that you have successfully cancelled your order. If you have already paid for your order then it will be refunded within two weeks.
Keep in mind, if your package has already been shipped then you might have to wait until it reaches your way location to get delivery and then you will be able to cancel your package.
How to refuse delivery of a package that has been shipped?
If your package has already been shipped then you are only left with one option to refuse it i.e. at that time of delivery even package arrives at your delivery location.
When the delivery person arrives at the location to deliver the package you have to inform him that you don’t want to accept the delivery and ask him to take it back.
If your package has been delivered and it comes with a return policy then you just need to return the package within the given time frame and you will be able to get a full refund of your package.
However, if your package has been handed over to a 3rd party shipping carrier such as FedEx, USPS or UPS then you need to contact them directly and request them to cancel the order on your behalf as you don’t want to get it delivered.
How To Return a Package That Has Been Delivered?
If you have already got the package delivered and now you don’t it need it anymore and want to return it back to the Amazon then firstly make sure it comes with a return policy and if it’s not then you might have to contact the customer care and ask them what you can do. However if it comes with return policy then you just need to follow this simple procedure to get it returned
Firstly, log onto your Amazon account either by a PC or a smartphone. Go to your orders now find the order in questions and tab on the return and replace items. It will show you all the items that has been delivered to you and now you need to select the item that you want to return along with the reason for it.
It will show you all the instruction along with the print label that you need to paste on the box to the return the package. Lastly you just need to drop off the package at the designated location or schedule a pickup.
Can I Refuse Delivery of an Amazon Package?
Yes, you can refuse the delivery of an Amazon product if you are not interested in it anymore. You just need to log on to their official website either via PC or a smartphone. Go to your orders not happen the order that you want to return and there you will find option to cancel it.
However, this only works if your product has not been shipped, If it’s shipped then you need to wait until it arrives at your doorstep and then you will able to refuse it. To get a full refund you might have to wait up to a week or two depending upon the method you have chosen during the payment.
How long Amazon takes to issue a refund in case of a refused delivery?
Amazon typically takes around 3-5 days to refund the amount in case of a refused delivery. During this time frame the Amazon expected package to reach the fulfilment centre and get inspected that the content of the packages is intact and after that the process of refunding the amount is initiated.
Here is a brief overview of what exactly happens when a package gets refused:
Refusal of package: Whenever a recipient refused to deliver the package, it is sent back to the amazon fulfilment centre and thereafter it is sent back to the original seller.
Return Transit: During this stage the package will be returned back to the fulfilment centre. The duration for which it remain in transit depends upon the shipping method and the distance between the recipient location to the Amazon fulfilment centre. If the distance is short then it may take less than a week to arrive but if the distance is quite long then it might take few weeks to reach.
Processing at Fulfilment Centre: Connect the package arrived at the fulfilment centre amazon typically cheques the package that it contains the item and initiate the process of refund. Once the fund has been issued it might take additional time to get reflected in your account depending upon the method and the bank processing time.