If you are expecting a package to be delivered via DHL, then you might have come across the term “Close Bag”. Do you know what ‘Close Bag’ means in DHL?
Knowing it can help you track your package more accurately and the approximate it will late to arrive at your address.
What’s the Meaning of Close Bag in DHL?
The meaning of “close bag” DHL is basically a sorting process, especially for smaller items like envelopes, parcels, and letters. DHL packs these small items into larger bags so that the packages can be easier to handle and have proper space optimization during transit processes.
Once a bag is full, it gets sealed and labeled, the “Close Bag” status indicates that your package is securely contained within a designated bag, ready for further processing. After that, the bag is scanned and sent to the destination to make the final delivery.
While the individual packages inside the bags don’t get scanned during the transit process, the bags usually get tracking labels so that they can be tracked during transportation. When a bag is scanned, it means all the packages inside have moved closer to their destination country.
So if you see an update saying your package is “In transit to the carrier for final delivery”, it means your package is in one of those bags that was scanned and the bag is making its way through the shipping process, with your package inside it.
Even if your specific package wasn’t individually scanned, you can assume it’s progressing as the Close bag shows movement in the Tracking Status. During the “close bag” status you don’t have to do anything besides waiting patiently for your package to arrive.
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Why Is My Package Stuck Remains On “Close Bag?
- High Volume: During peak seasons or any specific events, DHL facilities might experience high volumes of packages which leads to temporary backlogs of thousands of packages that remain in queues to get processed and scanned. Clearing all the backlogs along with the upcoming packages causes delays in processing small bags.
- Misrouting: This Happens a lot when these small bags containing small packages get misrouted and end up being delivered to the wrong DHL facility. They remain in that facility until someone from the staff finds out and returns them back to the correct destination.
- Missed a Scan: This usually happens when a Close bag is opened in the destination facility so that every package in it gets scanned and processed. During the process, the chances are there that the working staff of DHL might mistakenly pick up two packages and scan them as one because of their similar small size. In most of the packages, they figure out the issue while the packages are still in their facility causing the status to remain stuck on the “Close Bag”.
- Customs clearance: If your package is international, it might be held up at customs for inspection as they have to open up the bag and process the packages which causes a delay in the “Close Bag” status update.
- Delay during Transit: It also happens when a lot of the packages(Close Bag) get delayed due to some problems either with the logistics or technical issues, bad weather, or other unforeseen events that can delay bag processing.
What To Do When Package Is Stuck In DHL Close Bag?
- Track your package regularly: If your Package status remains stuck on “Close Bag” then you need to check your tracking information on the DHL website or app regularly for any further updates. Sometimes, the status might change without notification.
- Be Patient: It can be quite frustrating to see your tracking status remain stuck on the very same notification for days or even weeks. The best possible thing that you can do in this scenario is to give some time for the situation to resolve itself, especially during peak periods this happens a lot, and waiting a bit longer can solve the issue on its own if it’s a temporary delay.
- Contact DHL customer service: If the Tracking status remains unchanged for several days or the estimated delivery date has been passed then you really need to contact DHL customer service. They have access to detailed information about your package and can provide specific reasons why your package is being delayed and what you need to do to get your package.
- Contact the Shipper: If your DHL package is delayed, contacting the shipper is recommended so that they come to know about the issue that something is wrong with your package. The shipper is responsible for making sure you receive your package on time and contacting them when you don’t receive the package is a must so that they can fix the issue more efficiently then the delivery partner.
Also Read – Departed USPS Regional Facility Meaning
Key Points:
- When you receive the “Close Bag” notification in your tracking status it doesn’t mean that it’s just only your package in that bag.
- This happens a lot especially with small packages when they get lost during transportation, so to avoid these conditions DHL Puts these small packages in a bag. Rather than scanning every package individually they scan the close bag and deliver it to the destination country where they get scanned and processed.
- So if you receive the “Close Bag” as a notification in your tracking status then it simply means that your package has been put in the bag along with other packages and is being transported to the destination facility to get delivered to the final recipient on time.
- When packages are shipped together in a bag, the whole bag gets one tracking label. All the packages inside the bag then share that same tracking status. For example, if the bag’s label shows it is in transit, it means your package inside the bag is also in transit.