OnTrac is one of the worst shipping carriers that mainly operates in the Western part of the United States. People still wonder how such a poorly managed company operates in the shipping business. On many forum sites like Reddit people have posted a ton of complaints about how OnTrac doesn’t provide updates on time, how their driver stole the packages, and how their customer care doesn’t even care to respond to customer problems.
Here, we have provided a deep analysis of ‘Why Is OnTrac So Bad’ and how they are still in the business.
A bit of Background
OnTrac began its operation as a regional carrier and arose as a giant to compete with the big names in the shipping industry like FedEx, USPS, and UPS. With competitive prices and speedy delivery, it managed to make its name in the shipping industry but despite its massive growth, the company has faced many hurdles that have significantly impacted its performance. Now the situation is so bad that OnTrac is named the worst shipping Carrier in the United States of America.
OnTrac Reputation
Without any doubt, OnTrac has the worst reputation in the shipping industry when it comes to delivering packages within the expected time frame and they are known to provide wrong tracking information which often confuses customers that their packages either have been lost or stuck somewhere in transit. Almost all the customers rate their service either 1-2 stars which proves how bad they are in terms of delivering packages on time.
These are the most common complaints about OnTrac delivery service.
- Packages arrive days or weeks late after the expected delivery has already passed and the most frustrating part is that they didn’t even care to provide any update about why your package is getting delayed.
- OnTrac is known for providing wrong tracking information which sometimes confuses people that there is some issue with their package but in reality, OnTrac has not updated the tracking log or they might have provided the wrong tracking information to the recipient.
- Many people have reported that they got a notification stating that their package had been delivered but they have not received have not received the package. It mostly happens when your package either has been stolen or the delivery person has not delivered it but marked it as delivered.
- Lastly, when it comes to their customer care they are so rude and don’t even bother to resolve the issue of the customer and next to impossible to reach them during the peak season.
If OnTrac wants to make its name shine again in the shipping carrier industry, it needs to resolve its systematic issues like the existing tracking page, unskilled staff, and a lot more.
Do OnTrac Drivers Steal the Recipient Packages?
Many instances have been reported where the recipient got the notification that their package had been delivered but in reality, it was never delivered so people eventually think that the OnTrac driver has stolen their package. However, that’s not the case with every single package.
In many cases, the customer has cross-verified from their front camera that their package was never delivered by the OnTrac driver which raises suspicion that the driver has stolen the package and marked it as delivered.
Keep in mind, that the tracking system of the OnTrac is just like their service and it doesn’t provide accurate information about the package’s true status.
There is no exact answer to this question that the delivery person of OnTrac steals packages but it is clear that it has created a serious gap that often leads to packages going missing under suspicious conditions which arouses questions about the honesty of their delivery truck drivers.
How Does OnTrac Have Manged to Stay in Business?
When you look at the OnTrac review and rating it’s pretty clear that both customer and employee don’t like it at all. Trustpilot is a review-based platform where people can rate a particular product, OnTrac has a 1.2-star rating out of 5 which shows how bad OnTrac is when it comes to its delivery service.
Despite providing such a bad service OnTrac is still profitable and somehow managed to sustain itself in the shipping industry. These are some of the factors that show why you need to be in the
Regional Dominance
OnTrac has a heavy presence on the western side of the USA and the absence of any such carrier is one of the most prominent reasons why OnTrac is still in the business. In top areas like California, it’s nearly impossible for businesses and individuals to avoid such a penetrated shipping carrier.
No Alternative
Usually, all the shipping carriers like USPS, UPS, and FedEx provide last-mile delivery of the package but when compared with the OnTrac they are much more expensive. It’s also a key reason why people are left to use OnTrac even knowing that it has the worst service in terms of delivering packages on time.
The lack of good alternatives is a boon for OnTrac and a key reason why they are still in the business with such a bad name in the shipping industry.
Cheaper Rates
OnTrac has the lowest shipping charges in the entire shipping industry for shipping packages and that gives it an unfair advantage over the other shipping carriers. If a person wants to save a couple of hundred dollars then are only left to go ahead with the OnTrac which makes it a profitable business even after having the worst service in the shipping industry.