Expecting an international package to be delivered by DHL, then you might come across the “Your shipment has departed from the DHL Facility” update on your tracking status.
Do you know what it means? Do you need to do something to get your package? Here, I have provided all the answers to your query related to the ‘Shipment Has Departed From A DHL Facility.’
What’s the Meaning of Shipment Has Departed From A DHL Facility?
The Shipment Has Departed From a DHL Facility means that your package has been successfully scanned after being received at a checkpoint and now it’s heading toward the recipient address.
These Checkpoints are usually available in some countries like Hong Kong, Ontario, Cincinnati Hub, Bahrain, and Burnaby.
If you receive this update then it simply means that Your package is currently on its way to the destination country.
To be True, Your package has physically moved from its previous location to the next one within the DHL network. It is now on its way to the next stage in the delivery process, which could involve further sorting, transportation, or even reaching the destination country.
Why My Tracking Status is stuck on the same “The Shipment Has Departed From A DHL Facility?”
Public Holiday
During a public holiday, DHL hardly scans any international Package so if you see your tracking status stuck on the same notification then there is nothing to worry about. It will begin to move after the public holiday as the DHL staff processes it.
If the public holidays and weekends are lined up at the same time then you are sure to receive the next update after 3-4 business working days.
Operational Backlongs
This happens especially at the time of some festive or holiday seasons when DHL facilities get flooded with hundreds of packages which eventually results in creating a long queue of packages.
All the packages are required to get sorted and processed before moving to the next DHL facility which means the packages that are at the last of the queue will take the longest to get sorted.
So if your tracking status is stuck on the same notification then maybe the DHL facility is experiencing a high volume of packages.
Customs Clearance
All International shipments are required to go through customs clearance which makes sure no illegal or prohibited item is entering the destined country. During customs clearance, a package along with its documentation is thoroughly examined to verify that it compliance with the rules and regulations of the destination country.
In normal scenarios, a package gets customs clearance within 24 hrs of arriving in the customs facility(if everything goes all right). But if the officials find something suspicious(missing documentation) they might hold up the package for further inspection.
To get your package, you have to submit all the required information to the customs officials so that they can process and release the package.
Inclement Weather Condition
This happens very rarely when a shipping consignment is delayed due to severe weather conditions. Conditions like hurricanes and heavy downpours nearly make it impossible for the delivery vehicle to operate and perform the normal daily operation.
As the safety of the driver is also the responsibility of DHL, so they wait patiently till the weather clears up and everything comes back to normal.
What To Do When My Package Remains Stuck On The Departed Facility Update?
I know it’s quite frustrating to see when your tracking status remains stuck on the very same notification for days. In such scenarios, firstly you are required to wait for at least 2-3 working days to see if it begins moving by itself. Sometimes there are temporary delays like bad weather conditions, shortage of staff, and backlog that can also cause the tracking status to remain stuck on the same notification for days.
If your status doesn’t change even after a week then you need to contact DHL Customer Care and describe the whole issue as they can provide the exact reason along with the solution so your package can start moving once again.