If you are a regular user of a popular online retailer Shein, then you might have faced the ‘stuck in transit’ issue with your package. During this time, Shein provides no update at all regarding the package and the recipient often remains confused What to do next?
If you too are facing this issue then don’t worry, in this article, we have provided a detailed guide about why your shein package gets delayed and what you need to do to get it moving again.
What’s the Meaning of “Shein Order Stuck In Transit”?
“Shein Order stuck in Transit” means that your package has been stuck or delayed somewhere between their warehouse and your delivery address. If you have received this update on your tracking page then there is nothing to worry about, it’s a part of the process and your package will resume its normal path within a few days.
In simple words, the status means your package has been stuck somewhere on its way to get delivered to your address. In general, it’s quite obvious for a package to remain stuck at any issue for days. But if weeks have passed and don’t notice any significant progress then you need to contact Shein customer care and ask them what’s wrong with your package.
Why does my package status remain stuck on “Shein Order Stuck In Transit?”
If your package tracking status remains stuck on the “shein order stuck in transit” then there might be some issue with your package. Below we have listed a few of the reasons why your package is not getting delivered and your tracking status remains stuck on the “In Transit” issue.
Some Issues at the Warehouse
Many instances have been reported, where the package remains in the Shein warehouse if they are experiencing the problem of a shortage of working staff or there are public holidays lined up in queues affecting the process of packaging and shipping out.
In these scenarios, your order will remain in the warehouse for several days before it gets picked up by the shipping carrier. You can also contact Shein customer service and ask them why the tracking status is not showing any progress.
Custom Clearance Issue
It’s one of the most common reasons why most of the Shein Packets get delayed. Upon reaching the destination country shipping carrier hands the packages to the customs facility where they can get clearance and then again released back to the carrier.
The whole process of taking the clearance can take from 24 hours to 2 weeks which further depends upon the type of package and workload at the facility.
Make sure all the necessary documentation like invoices, permits, certificates, and receipt of tax payments are attached with the package otherwise, your package will be held up if any of the documents are found missing.
If you have forgotten to pay the tax and duties then you need to contact your shipping carrier and figure out a way to make the payment so that customs officials can process the package as fast as they can.
Inclement Weather Conditions
Bad weather conditions can also affect and cause delays in the movement of the packages which in turn causes your tracking status to be stuck at the very same issue for days. Operating in conditions such as heavy downpours & snowfall, and hailstorms is nearly impossible and it also shuts all the delivery in the affected area until the weather conditions clear up.
If something like that happens the shipping carrier usually provides you an update on the tracking status that the delay is caused by bad weather conditions which is beyond their control. You just need to wait until weather conditions improve to receive your package.
Wrong Delivery Address
If you have somehow provided the wrong delivery address then your shein order may get stuck in transit. If that’s the issue with your package then you need to contact the shein customer care and provide them with the correct delivery address so that they can deliver your package within the given time frame.
Keep in mind, to double-check your delivery address whenever you are ordering something online otherwise, it can cause great trouble for you.
Technical Glitches
Although it happens very rarely, sometimes a technical glitch can also cause your tracking status to remain stuck on the same issue while in reality your package is moving and on its way to get delivered to you.
Regular updates are required for the smooth functioning of tracking status and sometimes it can cause glitches which can confuse the recipients that their shein order has been stuck due to some issue. But in reality, it was not, it’s just a technical glitch that has caused the problem.
Further Inspection
If you are expecting an international package from Shein, then it might need to go through additional security checks. These are random security checks that are performed to ensure that no prohibited item enters the destination country.
If that’s the scenario, with your package then the tracking status will show that your package is held up or undergoing scrutiny by customs. You just need to wait for a while and the tracking status will be updated and your package will resume its normal journey.
Logistics Problems
Issues with the logistics can also cause your package to get delayed and remain stuck on the ‘in-transit’ update. When a package is released for final delivery, firstly it gets loaded up in the delivery truck, and upon reaching the required address it gets delivered to the recipient.
But in between, sometimes these trucks break down and have some major accidents which can cause a significant delay in the delivery of your package. Depending upon the severity of damage a rescue truck will be called and all the packages will be transferred from the affected truck to resume the normal delivery operations.
Package Has Been Lost
If your shein package has been lost or stolen in between its journey to get delivered then the shipping carrier doesn’t update the tracking status immediately. Instead, they keep it on the “In Transit” update so that they can borrow some time to relocate and find the missing package.
If they are unable to find the package then they finally update the tracking status to ‘Lost or stolen’. If you think that’s the issue with your package then contact the shein customer care and ask them to provide the true status of your package.
In case, your package has been lost you can file a claim with Shein to either refund your full amount or reship your order.
What to do if your Shein orders remain stuck on the “In Transit” update?
If your Shein order remains stuck on the ‘In Transit’ update without showing any progress and there is no hope that will be delivered then you can use the following way to get it unstuck or reshipped.
- Have some patience: Delays are bound to happen, so be prepared for that and have some patience. If the issues are caused by some temporary problem then it will get resolved on its own within a few days and your order will get delivered within the next few working days.
- Contact Shein Customer Care: If a significant amount of time has passed and you haven’t noticed any progress then you need to contact Shein customer care and provide them with your order and tracking details. They can help with your issue and get it resolved more effectively.
- Open a Dispute: If more than three weeks have passed and there is no sign of any progression then you can open a dispute and claim a full refund of your package.
- Request Order Reship: If your package has either been lost or getting unbearably delayed then you can request Shein to reship your order. Shein will investigate the issue and will reship your order if they are unable to recover or relocate the original shipment.
Does Shein Reship an Order If it’s stuck on In Transit for Too long?
Yes, Shein usually reships an order if it remains stuck on in transit update for too long. However, your issue needs to be covered under their reship policy if you want your package to be reshipped for free.
- Firstly you need to contact Shein and let them know that your order has been stuck on the In Transit update so they can conduct an internal investigation about the Issue.
- For domestic shipments, Shein may reship your order if there is no update and no delivery within 30 days of the shipment date.
- For international shipments, Shein may reship your order if there is no update along no delivery takes place within 60 days of the shipment date.
- In case your package has been lost, stolen or damaged and there is enough evidence to prove that, then you can contact shein customer care and ask for a free reshipment.
How to get a full refund on Shein’s order stuck in transit?
If your package has been delayed for too long and you want a full refund then these are the simple steps that you can follow to get a full refund on your Shein Order.
- Firstly, you need to contact Shein customer care via email and explain in detail about your issue and attach all the relevant screenshots to back your claim.
- Ask for them to provide a refund as there has been no delivery within the given time frame of the estimated delivery.
- Generally, funds are provided to only those packages that either have been declared as lost or stolen.
- Shane will ask you to wait for a specific amount of time until they proceed with their investigation and conclude.
- Once the given amount of time has passed you need to contact Shein again and ask for the status.
- If Shane has found enough evidence that your package has been lost or stolen then they will issue a full refund within a few days. Allow them at least a week to process and your refund bill credited back to your original payment method.