Have you ever ordered a package only to find out that it has been stolen by its shipping carrier’s delivery driver? Unfortunately, many incidents have been reported regarding OnTrac (a shipping carrier) whose delivery staff steals the high-value packages of recipients while delivering them to their residence address. These incidents have caused great frustration and anger among the recipients.
Many investigations have been initiated and allegations were put against OnTrac but as of now, nothing has come out of it and the business is still operating without facing any legal consequences.
When this article we have provided all-day information that you need to know about how you can protect your package from being theft and we will also provide you some information about how not to be a victim of Package theft.
Reports about OnTrac Stealing Packages
Many customers have expressed their deep dissatisfaction with OnTrac over the reports of stolen packages. The issue has pretty much spoiled the name of ‘OnTrac’ in the shipping industry and has only been able to deliver deep frustration among the customers. Many incidents have been reported where customers have complained that their package has not been delivered or delivered packages have items missing in them.
The reason why people have started losing interest in OnTrac is its lack of accountability and transparency which makes people feel betrayed and cheated. The tracking system of OnTrac is so bad that sometimes it remains stuck even if the packets get delivered to you.
Most of the time the site remains down or if it is working then it will show that the provided tracking number is invalid or does not exist. Tracking numbers are meant for the recipient so they can know where their package has arrived and when they can expect to get it delivered but that is not the case with OnTrac.
If OnTrac wants to improve its name in the shipping business, then firstly it needs to begin with improving its tracking system and customer service. It needs to implement strict policies so that issues like package theft can be averted. If OnTrac starts rectifying these issues then within a few years it will get the trust and confidence of its customers again.
Investigations
OnTrac Delivery drivers have been accused of stealing packages from the recipient at the time of delivery. Many customers have reported missing items and raised concerns about the package being stolen by the delivery driver itself. All those allegations were enough to initiate an investigation to know the actual truth about these claims.
However, till now no such charges have been put against OnTrac but the investigation is still ongoing. Authorities are monitoring the internal procedure and handling process of the packages. To operate, in the shipping industry, the safety of the packages is the utmost priority of any shipping carrier but OnTrac is an exception. It doesn’t seem to be bothered about whether the package has been delivered or it has been stolen.
Delivery tracking systems are there for a reason so the recipient can know when their package is expected to arrive. In the case of OnTrac, it doesn’t seem to work that way, most of the time their tracking system either seems to be stuck or remains down until the package finally arrives at the required home.
Before coming to any conclusion, you must have all the relevant facts and evidence as the authorities are still investigating so we can’t really say whether all those allegations are True or not.
How To Protect Your Packages From Theft?
These are the few things that you can do to protect your packages from being theft or stolen.
Choose a Safe Delivery Location
Make sure you choose a safe delivery location for your package to get delivered. If you are living in a more secluded place and don’t have any well-known neighbors then try to get your package delivered to your friend’s house or your workplace where someone will be available to pick it up and there will be no threat of theft or stolen.
Provide Delivery Instruction
If you are suspicious of your package getting stolen then make sure you leave a detailed instruction for the delivery person about how and where to place your package. You can mention instructions like placing the package behind the plant, under a bench, or some less visible spot.
Always try to go with a signature confirmation option as it requires a physical person to receive the package and sign the documents as proof that the recipient has received the package.
Sign Up For Delivery Alerts
If you’re using OnTrac then it may not gonna work for you but if you are using some other shipping carrier like FedEx, USPS, or UPS then you can choose to go ahead with this option.
Using this alert you will get an email or an SMS that helps you track the package and provide real-time updates about the actual status of your package.
You opt for in-store pickup
If your neighborhood has reported many incidents of package theft then you can also go ahead with the in-store pickup option as it allows the recipients (you) to pick up the package directly from the store. It’s one of the best options out there to prevent your package from being theft or stolen.
Have an Insurance
If you are expecting a high-value package to get delivered via OnTrac or any other carrier then make sure you have purchased insurance so in case if your package gets stolen you will be able to claim a full refund or replacement (depending upon the company policy) for the stolen item.
What To Do if Your Package has been stolen using OnTrac as a Shipping Carrier?
Contact OnTrac
It’s usually the first step that you need to do if your package has been stolen. To tackle these types of issues, OnTrac generally has a dedicated and specialized team to handle these types of problems.
Provide them with all the required information such as tracking number delivery address or any supporting evidence that can prove your package has been stolen. It will help them to investigate the whole issue thoroughly and take the required action.
The investigation can take a few days so, in between you need two regular follow-ups with the OnTrac Customer Service to know about the status of your complaint.
Contact the Seller
If your package has been stolen then make sure you also contact the seller and inform them about the situation. Many companies have policies in place to handle such loss to stolen packages. Politely request them to escalate the issue with the shipping carrier so you can get it resolved as soon as possible.
File a Police Report
If your package has been stolen or gone missing at the time of delivery then you need to report the incident and file a complaint with local authorities. Provide them with all the relevant information like tracking number, and delivery details, or if you have a security camera then make sure to provide the footage that will help the authorities to identify the culprit.
Explore Legal Options
If you strongly believe that OnTrac has stolen your package then you can also choose to go ahead with the legal options to have justice. Exploring these options can help you to recover any loss that has been caused to you by OnTrac.
To start with you need to seek legal advice from attorney and based on your case they will provide you in-depth guide about the legal process that you might have to go through to get compensation for your loss.
Keep in mind, that you have all the evidence such as the tracking number, delivery confirmation, or any footage (if you can arrange it) will help you to win the dispute without waiting for a longer time.