If you use DHL frequently for shipping and receiving, you might have faced the “Missent” update on the tracking status of your package. The update can confuse you if you don’t know what it means.
If you are eagerly waiting for your package then it can be quite frustrating for you to receive this missent update. However, keep in mind that this update doesn’t mean your package has been lost it simply indicates that there is some temporary issue causing a shipment delay of your package.
In this blog post, we have covered everything related to the “DHL Missent” status. You just need to read on to this complete guide and you are good to go.
What’s the Meaning of the “DHL Missent Package?”
If you have received this missent package update from DHL, it means your package has been delivered to the wrong address or had reached the wrong distribution facility DHL by mistake.
To let you know, missent is a standard shipping term that is often used by shipping carriers to let the recipient know that their package has been delivered to the wrong address, keep in mind it doesn’t mean that your package has been lost.
It usually happens when DHL facilities experience a heavy volume of packages which often causes certain shipments to reach the wrong distribution center. There is nothing to worry about our mistakes are always bound to happen so you just need to wait for a little bit more to receive your package.
If you have got this update then it usually means your package will take longer than expected to get delivered as first DHL has to retrieve it from the wrong delivery address and then ship it back to the original recipient address.
Why does a package get Missent status?
There can be several reasons why your package has got the ‘Missent’ status. It mostly happens due to some error at the time of sorting the processing the package. Here we have also described a few of the reasons that might be behind why your package got this status.
Scanning Error
All that happens very early but sometimes the worker may have accidentally placed her package in the wrong container where it gets scanned and departed for the wrong destination facility. The issue remains unnoticed until some staff members figure it out and return the packages to the main facility where they are again diverted to the correct facility.
Incorrect Labelling
During transportation, the package label might be damaged or illegible which often causes confusion and misinterpretation among the sorting system and workers. As a result, the package ended up getting delivered to the wrong facility which caused a delay and the tracking status of the package remained stuck on the same issue for days until it was fixed.
Glitches
Sometimes technical glitches can also be the reasons why your status remains stuck on the same issue for days. These glitches malfunction the tracking system which causes it to show incorrect status to the final recipient for days until it gets fixed.
Loaded in the Wrong Delivery Truck
Packages often end up getting delivered to the wrong destination facility due to being mistakenly put in the wrong delivery truck by the working staff. However, there are certain cheques before all the packages leave the facility but sometimes a bunch of packages can get passed through this without being noticed.
Delivered to Wrong Address
If you have got this update then it might mean the delivery guy might have delivered your package to the wrong delivery address. It might happen because of the damaged labeling or incomplete delivery address on your package.
What To Do if Your DHL Package is Missent?
If your DHL package has been marked as ‘Missent’ then you need to address and escalate the issue with DHL. These are the following things that you can do to resolve your issue as soon as possible.
- Track your Package Regularly: If you have noticed the issue then you need to track your tracking status regularly. You may not receive a new update but you may receive a new timestamp indicating that your package is moving within their system.
- Verify Your Delivery Address: Make sure your delivery address is accurate it will start sometime a little deviation from the correct delivery address can also be the reason why your package is delivered to the wrong address.
- Contact DHL Customer Service: If the status means stuck for weeks then you need to reach out to DHL customer service and provide them with your tracking number and explain the whole situation. They will initiate an investigation and let you know what’s wrong with your package.
How long does a missing DHL package take to arrive?
To be true, there is no definite timeframe that you can expect your package will arrive. But if you have got this update then you might have to wait at least a week as your package might arrive in between that time.
If your package has been sent to a nearby facility by mistake then you can expect a package to get delivered within 1 to 2 days. But if a package has been sent to a far destination facility of DHL then you might have to wait for at least a week to get your package delivered to you.
Make sure you regularly communicate with DHL customer care so they can process and escalate your issue to get resolved as soon as possible.
Can I file for a refund if my package is Missent?
It truly depends upon the situation, if your package is getting unbearably delayed then you can contact DHL customer service and request monetary compensation. If your package is a time-sensitive one and you have used the express service of DHL then you may be eligible for a shipping refund or credit on your account.
In such a scenario, you need to contact DHL and ask them to provide a full refund for your package delay.
Does a missent package update mean my package has been lost?
No, it doesn’t mean your package has been lost it simply indicates that due to some error, your package has been shipped to the wrong destination facility. You will still get your package but the delivery time can get delayed and can take up to a week depending on how bad the situation is.
DHL keeps a detailed tracking log of all the packages if something goes wrong or a package gets ‘missent’ so that they can track it back and retrieve it as soon as possible. Once the package has been retrieved it is again rerouted to the correct facility where it gets scanned and processed for the final delivery.