It can be quite frustrating when you are expecting your package to get delivered from DHL and in return, you receive a notification stating that your package has been delivered, but in reality, you don’t have the possession.
When I first faced this issue, I was annoyed to think how such a big company could tell a lie so blatantly.
If you too are experiencing the same issue, then don’t worry. In this article, we have covered almost everything related to the Issue and how to resolve it. Read on to find out more in detail.
Why does a Package get “Delivered” but no package update?
Signature Release
If you have chosen for your package to get delivered under the signature release option then chances are there it might have been misplaced or in the worst case stolen.
Signature release is a prompt that allows you to get your packages delivered even without you being present, a family member, or a neighbor. It means DHL will leave your package in the designated area(not always) of your house regardless of whether there is a person or not.
Keep in mind, that DHL will not be responsible if your package gets stolen after getting delivered by their courier service.
Wrong Delivery
It happens quite rarely when a package gets delivered to some wrong delivery address and the tracking status shows that the package has been delivered. If that’s the case with you then consider contacting DHL and letting them know that your package has been delivered to the wrong address.
It usually happens, if you are living in an apartment or society that has the same house number but different block numbers. It often confuses the delivery guys, where to deliver your package if you have forgotten to mention the block name or complete address.
Package Theft
Unfortunately, Package theft has become a common issue in recent times. Someone might have stolen your package as soon as it was delivered by the courier service.
Instead of placing your package in some safe area DHL always puts packages in front of the homes which makes the packages prone to get stolen by thieves. The problem here is that DHL doesn’t update the tracking page with information about whether they have kept the package exactly ((for instance, in front of the house).
Sadly, I lost two of my packages as they got stolen by some thieves, although they were not that costly still it was a huge setback for me. Thereafter I never used the Signature Released option and always chose to get my product delivered on the days when someone was home.
Glitches & System Bugs
The issue seems to be impossible with such a big company like DHL but unfortunately, it does exist.
To make all the deliveries and the tracking system more efficient, DHL has to regularly upgrade its system which sometimes can have technical glitches. These bugs and glitches eventually show incorrect status updates to the end user making them think that their package has been delivered and they are unable to locate it.
In reality, the package is still waiting in the DHL facility to get picked up and delivered to the final recipient’s address. However, it’s not the case with every single delivery so don’t worry about it.
What To Do when DHL says ‘delivered’ but the package is not in your possession?
These are a few things that you can do when DHL says your package has been delivered but don’t have possession of it.
Check Around Your Property: Make sure you have checked around your property in detail, sometimes the delivery guy leaves the packages in some inconspicuous places like behind bushes, under furniture, or on a side porch, so check them properly as you might have missed them.
Check with Neighbors: This happens quite a lot when their packages get delivered to their neighbor’s house by mistake. However, it’s not intentional but it does happen. So keep in mind to ask your neighbor whether they have received any package or not.
In case, you have opted for the No signature released option, then it’s quite possible that the delivery person has left your package at your neighbor’s house and failed to inform you.
Contact DHL: Even after doing all that, if you fail to locate your package then don’t hesitate to Reach out to DHL’s customer service to report the issue. Provide them with all the required details and explain to them the whole situation that your tracking status shows the package as delivered, but you haven’t received it.
Check for Delivery Proof: DHL generally has GPS data or delivery photos that can confirm where the package was left or delivered by the delivery guy. Ask DHL customer care, to provide you the evidence so that you can be sure whether your package was delivered or not.
Contact the Sender: Wait for a few days, and if things don’t move at all get in touch with the sender as soon as possible. Explain the whole situation and request them to open a claim with DHL so that you can know the true status of your package.
This is generally a long process but If you are sure that the package has not been delivered and you have not opted for the signature released options then you will either get a full refund or reshipment to your package at no additional cost.