If you have ever used the Dhgate, then you might have seen the “pending delivery confirmation” status on your tracking page. Do you know what it means? What do you have to do to get your package?
Dhgate is a Chinese wholesale platform with more than 35 million products. Whenever someone orders through their ecommerce platform it initiates pending delivery confirmation which means your package is being processed by the seller.
In this article, we will cover everything related to pending delivery confirmation on Dhgate orders. If you are curious to know more then you are at the right place.
What’s the Meaning of “Pending Delivery Confirmation”?
If you have received the “Pending delivery confirmation” status on your Dhgate order then it means your order is being prepared by the seller and hasn’t shipped yet.
However, this’s not the case with every single order, your order might be shipped but the seller might have forgotten to update the tracking information. Sellers at Dhgate usually update the tracking status after they have shipped the order. So, if your status remains stuck on the ‘pending delivery confirmation’ then chances are there your order might have been already on its way to reach you.
How long does a package status remain stuck on “pending delivery confirmation” at Dhgate?
In normal scenarios, a package remains stuck on the pending delivery confirmation for up to a week until it gets shipped. Once it gets shipped the tracking status gets updated and shows ‘in transit’ to let the recipient know their package is moving.
If a week has already passed and your tracking status remains stuck on the same status, it means the seller has delayed the shipping of your package. In such cases, you need to contact the seller and ask them why your package hasn’t shipped yet.
Ideally, they reply within one to two days but if they don’t then you can open up a dispute and request for a refund.
Is my order safe If I have received the ‘Pending Delivery Confirmation?”
If you have received the ‘pending delivery’ status then there is nothing to worry about, your packages totally safe. You are not getting scammed or not receiving your order it’s just a standard process that needs to be followed in the delivery of a package.
Until you have a correct tracking number and your seller has actually processed and shipped your package then there is nothing to worry about. But if your status remains stuck on the same update for too long then you need to take the necessary action to get your package. You can either contact Dhgate or the seller to know the true status of your package.
Does ‘Processing the Package’ and ‘Pending Delivery Confirmation’ mean the same?
The two statuses seem to be similar but they are not. If you have received ‘Processing’ status then it means the seller has received your order request and will pack & ship your order in the coming days.
But if you have received the mending delivery confirmation then it means your package has been packed and is ready to ship and the shipper is currently finalising the shipping arrangements for your package. Once it gets shipped, your tracking status will be updated to “in transit” update.
What to do if my package remains on “pending delivery confirmation” for too long?
If more than a week has passed and you haven’t noticed any changes in the tracking status of your package then your seller might not have shipped the package or there may be something wrong with your package. These are the few things that you can do to know the actual status of your package.
- Contact Dhagte Customer Care: First, you need to contact Dhgate customer care and let them know of your issue. Provide all the relevant information like the expected date of delivery, and tracking number so that they can process your request and try to get it resolved as soon as possible.
- Contact the Shipper: Contact the seller and politely ask them whether they have shipped your package or not. if they have shipped it request them to contact Dhgate on your behalf and try to know what’s wrong with your package.
- File a dispute: If the seller seems to be not responding to your inquiries(test & calls) and also violating the promise of shipping the package in the given time frame then you can open a dispute with the Dhgates as it will help you to resolve the issue more efficiently.
- Request for a refund: If your package has been delayed for too long then you can request a full refund through the buyers protection program of Dhgate. The program allows the recipient to get a full refund of their amount if the seller fails to deliver the package within the given time frame.
Can a seller scan you by keeping your package on “pending” status for too long?
Sadly yes, there have been numerous instances where the Chinese seller abused the “pending delivery confirmation” status to scam users. Few sellers intentionally delay updating the status of the package so, that they can receive advance payments and misuse it.
However, if you think that the seller is deliberately dealing with updating your package status then you need to directly communicate with them and enquire about your status. And if you are unsatisfied with their response then you need to right away request a full refund or escalate the issue through the buyer protection program of Dhgate.
These are the few signs that your seller is trying to scam you.
- Your package is getting delayed without any reasons
- The seller is avoiding your queries about the tracking status of the package
- No tracking number has been provided
- The seller claims that your package has been lost.
These are the few red flags that are the early signs that the Chinese salary is trying to scam you if that’s the issue then you need to open up a dispute and request a refund right away.