DHL usually provides a tonne of updates to the recipients about their package and one of the most common is “delivery attempt couldn’t be completed”. However, DHL never bothers to provide the exact reason why they have not delivered the package. Sometimes they even provide any lame reason like being unable to locate the address, no one was there at the delivery.
It had already happened to me, I was expecting an urgent package to get delivered via DHL priority mail so, I had taken a day off from my office to get the package delivered. Even after waiting for the whole day, DHL sent the notification saying that the delivery attempt could not be completed because you were not home. Even though I was at home the whole time.
If you too have got this update then there is nothing to worry about. We have covered all the aspects that you need to know regarding the ‘delivery attempt could not be completed’ update.
What’s the Meaning of the “delivery attempt could not be completed” update?
If you have got this update from DHL then it means that somehow the delivery guy was unable to deliver your package on time. There is nothing to worry about your package, DHL still has its possessions and they will try to get a delivery to you within the next few working days.
If you’re using the priority mail service then you can file a claim to get the shipping charges of your packages as the DHL fails to deliver them on the expected delivery date.
Why does a Package get the “delivery attempt could not be completed” update?
Incorrect Delivery Address
Sometimes in a hurry or excitement, recipients forget to type the complete delivery address of the package which in turn results in a failed delivery attempt by DHL. Consider this as an example suppose someone lives at ‘2 Geroge Drive’ but accidentally they have mentioned the ’12 Geroge Drive’ which doesn’t even exist then it’s nearly impossible for the delivery guy to deliver the package to the correct delivery address.
If you have no test and figure out that the incorrect delivery address is the reason why your package is getting delayed then contact the DHL as soon as possible and let them know the correct delivery address so that they can deliver the package as soon as possible.
Adverse Weather Conditions
DHL always tries to deliver all the packages within the expected delivery time. However, sometimes it’s nearly impossible for the delivery guys to operate and deliver the packages in bad weather conditions due to safety reasons.
Conditions like heavy downpours, snow storms, and thunderstorms nearly halt all operations in the affected area until the weather clears up and things come up to normal as they used to be.
In such scenarios, you will get a notification of the delay and your package will be delivered within the next few working days.
Logistics Issue
DHL usually delivers all the packages through a large fleet of delivery trucks. Each of these vehicles needs to go through regular maintenance and sometimes they can get a breakdown in the middle of the road while having some issues.
Consider this as an example, a delivery guy may drive the vehicle accidentally over the nails which results in a flat tire. In such scenarios, the vehicle needs to get repaired as soon as possible to resume its normal delivery operations.
DHL usually has a backup in such scenarios but still, it gonna waste a few hours to reach the breakdown vehicle and transfer all the packages to get them delivered. If you’re living in a far-off or some secluded area then chances are there that your courier will be rescheduled to deliver the next working day.
Traffic Problem
This issue usually happens if you are living in a Traffic-prone area like some downtown or popular area in the city. Most of the Packages are delivered in trucks which makes them prone to traffic problems.
If the traffic congestion at the recipient location is too much then the delivery guy may abandon the package delivery as it can affect and delay the other package delivery that are supposed to get delivered on the very same day.
If that’s the case then DHL will send you a notification stating that “Delivery could not be completed” and your package will be rescheduled for delivery.
Recipient Unavailable at Delivery Location
DHL may not be able to deliver your package as no one was there to receive & sign off the documentation as proof that your package has been delivered. It’s the most common reason why most of the deliveries fail or are unable to get delivered within the expected time frame.
In normal delivery cases, DHL needs to have proof that they have delivered the package to your required location which either can be a GPS signal or a photo at the time of delivery.
However, if you are living in a safe neighborhood then you can opt for the signature release option as it doesn’t require anyone to be present at the recipient location at the time of delivery.
What To Do When Your Package Status Remains Stuck on the “delivery attempt could not be completed”?
Wait for a While
If you’re facing this delivery attempt couldn’t be complete issue then the best thing you can do is to be patient for at least few working days. If the issue caused by some temporarily problem just like shortage of working staff or traffic congestion problems then your package will make its way to you within next few working days.
Contact DHL Customer Care
Even after waiting you havent heard anything from the DHL then you need to contact the customer care service and let them know that something is wrong with your package. Provide them all the required information like your tracking number expected delivery date so that they can escalate your issue and get it resolved as soon as possible.
Self-Pickup
If you need to get your package urgently then try contacting del request for the self pickup option if the dhl facility is nearby your delivery address. This can be the best possible option if the delay is caused due to some logistic issues in your area.