Are you expecting an international package to be delivered by DHL? If so then you are sure to receive tons of updates related to your packages. Out of all those updates “Custom Status Updated” is the most common one which you are sure to get.
Do you know what it means? Do you need to do something to get the Issue resolved? In this article, we have covered everything that you want to know related to the “Customs Status Update” tracking status.
What’s the Meaning of “DHL Customs Status Updated”?
“Custom Status Updated” means that your package is on its way/going through the customs office to get the final clearance. Down below you will find the ‘Further Details’ option which will provide more information on the customs status.
In simple words, if you see ‘custom status updated’ on your tracking status it means there is an update related to your package while it’s going through the customs office.
What is the Further Detail Tab in DHL Custom Status Updated?
The Further Detail Tab in DHL Custom Status Updated provides you with more information related to your package while it is in the customs office. If it shows nothing, that means till now everything is fine with your package.
But you are advised to check the further tab until you receive the notification “Shipment has been given release by customs“ which confirms that the package has left the customs facility now and is on its way to be delivered to the final recipient.
Also Read – DHL Forwarded to a Third Party Agent Meaning
Why does a package get “Custom Status Updated” status?
When you purchase an item from any other nation, it gets shipped to your country and it gets delivered to you after getting clearance from the customs officials.
The package might have to go through customs twice, firstly at the origin country and secondly at the destination country. During the whole process, you may receive the DHL customs status updated notification where you can know what’s going on with your package.
No matter whether your package has already cleared customs from the origin country it still needs to pass customs in the destination country. So these can be the possible reasons why your package got the “Custom Status Updated” status.
Content Value Issue
If the content value of your package is declared below the threshold duty then there are chances that your package might be held up for more information. The customs official will look into the matter and they will determine whether they need more information or not to process the package.
During this whole time, your DHL tracking status will show you the same “Custom Status updated” as the officials will be waiting for you to show the required documentation so that they can give clearance to the package.
So you are required to check the tracking status regularly till the time your package arrives to you. If you see some issues in your Furthur Tab then immediately contact DHL customer care as they can resolve the issue as you provide them with the required documents.
Processing the Information
If the customs official has asked you to provide more information related to your package then even after providing them with the required information and documentation the tracking status will remain stuck on the same status.
The reason behind this is that they are verifying whether the information provided by you is correct or not and once they are sure that everything is correct they will release the package.
Keep in mind that the DHL “Customs Status Updated” status means that your package is going through customs clearance or has already passed the clearance.
Being Check for Suspicious Items
If your package is held up for having suspicious content then there are chances that you might not even receive it if(customs officials) actually find something illegal.
If you are sure that nothing in the parcel is illegal or prohibited then you just have to wait for a bit longer because they will thoroughly examine all the content of your package and will release it if they didn’t find anything wrong.
In the worst case scenarios, if you receive a “contact your chosen shipment option” notification means on account of suspicious content your package has been seized and has been sent to a “seized property warehouse”.
If they come to know that nothing is wrong with the package they will release it but you have to pay the warehouse fee to get it delivered to your doorstep.
What are the Reasons my Package is stuck on the “Customs Status Updated”?
High Volume of Packages
As usual, on any day there are thousands of packages already piled up in the facility to get clearance from the customs official. if they are experiencing a high volume of packages then they move the exceeding packages to a nearby facility so that can process the packages that are already in the queue.
Once they clear the queue, the exceeding packages are again transported to the main facility they are scanned and processed by the officials. During this process, the tracking status will show you the same notification until the DHL or any third-party agent picks up the package from the Customs facility.
Needs More Information
If they notice something suspicious then they contact you to provide more information related to your package. By the time you provide the information, it gets into their database and the tracking status remains stuck on the very same issue till the release or asks for more information.
It can even take a few weeks if DHL doesn’t contact you on time to provide the required information asked by the customs officials. Till the time you came to know about the package on your own several days have already passed and even after providing the information the status remains on the very same issue.
Under Investigation
This usually happens when the package value is declared too low compared to the actual content it has or the officials are in doubt that the parcel might have something illegal in it. So they put aside the package for further investigation to know if everything is right or not.
During this, the tracking status will show you the same notification until the package is released from the customs facility.
Also Read – Shipping Label Created USPS Awaiting Item Meaning
What is the Meaning of Customs Clearance Status Updated?
Both the Customs Status Updated and Customs Clearance Status Updated notifications in Tracking Status mean the same that is the package is going through customs clearance or it has been released by the customs.
Previously, DHL has not included the “clearance” in the notification of Customs Status Updates however after adding the clearance the means of both notifications are exactly the same.
DHL Customs Status Updated
Every minute thousands of DHL packages are scanned and processed and when you receive such notification “Customs Status Updated” on your tracking status it just means that the package is going through customs to get the final clearance. After that, it will be delivered to the recipient’s address.
In most cases, you don’t need to do anything except just wait till the package is delivered. But if the official finds something suspicious and holds up your package then you need to provide all the required information and documentation to get it released if everything is all right.
If you don’t get your package even after weeks then you need to contact DHL customer care and describe the whole issue so that they can assist you further with the solution.