If you are expecting a package to get delivered from the DHL, then you are sure to receive a tonne of updates regarding your package status. If you have received the “Arrived at DHL Sorting Facility” then you know what it means.
Do you have to do something to get your package? Don’t worry if don’t know anything about it. Here, in this article, we are discussing everything related to “Arrived at DHL Sort Facility”. So continue reading on to know more.
What’s the Meaning of “Arrived at DHL Sorting Facility”?
If you have got this “Arrived at DHL sorting facility” update, then it means that your package has reached the DHL warehouse, where it will be sorted and processed to get the customs clearance then again, rerouted to the recipient address for the final delivery attempt.
Generally, in these facilities, most of the packages are international, which need to get a customs clearance before making their way to the recipient’s address.
Depending upon so many factors like working staff and Quantity of packages Your package may remain stuck in their up to a week if the situation gets worse It might get released within 24 hours, if everything remains normal.
Can I pick up my package from the DHL sorting facility?
Yes, you are allowed to pick up your package from the DHL sort facility if it’s available for your package. It depends upon specific policies and procedures that need to be followed if you are going to pick up your package on your own from the DHL sort facility
If you’re willing to pick up your package on your own from the DHL sort facility, then you need to contact DHL customer care so that you can ask them whether it is allowed to do so. If the Pickup services are available, then they will provide you with all the instructions and process documentation you are required to get along with yourselves to get the package to the sorting facility.
How long does DHL Express take to deliver from the delivery facility?
In general, if you are using DHL Express Service then it typically makes faster delivery as compared to the standard shipping option. In the case of international shipments DHL Express takes around 1-3 business days while in domestic shipments it only takes about 2-3 days to get the package delivered to the recipient’s address.
The delivery time of a package in DHL also depends on various factors like the shipping service, customs clearance, and any unforeseen circumstances like weather delays or technical issues that can cause a package to get delayed.
If 2-4 days have already passed and you haven’t heard anything from DHL after the estimated delivery date of your package has passed, then you need to contact customer care and let them know that something is wrong with your package.
Why Does a Package Remain Stuck on Arrived at DHL Sort Facility?
Long Queues of Packages at Customs Offices
If you are expecting an international package, then you know that it needs to go through the customs office and get a customs clearance before making its way to the recipient’s address.
Sometimes it’s quite normal that your package can take as long as a week to get customs clearance from the customs officials if they are experiencing a heavy backlog of packages.
If you have ordered something during the festive season then you are sure to get your package a bit late as most people purchase something at this particular time of year, which in turn creates long queues of packages that remain in the customs facility until they get custom clearances.
Incorrect Tracking Details
Although it happens very rarely when somehow you get the incorrect tracking details, which in turn show you the wrong tracking status of your package.
There have been many instances where packages end up getting delivered to the recipient’s address while the tracking status remains stuck on the same arrived at DHL sort facility update.
Sometimes if a package misses a scan then it also causes your status to remain stuck over the same update until it gets scanned again during its transportation journey.
Inclement Weather Condition
Sometimes bad weather conditions can also lead to your parcel tracking status to remain stuck on the same update for too long. Extreme weather conditions like heavy snowfall, floods, hurricanes, and tornados can easily halt the entire process of delivery in the affected region until all things come back to normal.
Once I had ordered an iPad which was delivered to my home address, after 2 weeks of the estimated delivery date because of the hurricane that occurred at the regional distribution center which disrupted the entire delivery chain for days.
What To Do When Your Package is Stuck on “Arrived at Sort Facility DHL”?
Wait Patiently
I am 100% sure you are not the only one who has got this issue, if a week has not passed then I recommend you to wait for at least 2-4 business working days. Because it’s the ideal timeframe in which all the temporary issues get resolved on their own.
But if more than a week has passed and nothing changes then you need to contact the DHL customer care and ask them what’s going on with your package.
Contact DHL Customer Care
Lastly, if nothing changes for days then you can contact DHL Customer Care and describe the whole issue. Provide them with all the required information like Tracking details, recipient address, and estimated delivery date so that they provide you with the accurate reason behind the delay.
Besides that, you can also ask them the expected date when your package will arrive at the recipient’s address.