It can be not very reassuring for you if you’re expecting your package to get delivered instead of that, it gets returned from the import customs facility. I know you feel frustrated and confused about what’s wrong with your package, don’t worry there is nothing to worry about. Here in this article, we will explain everything related to the “item return from import custom” status.
So, stick to the article to know more about the status & what exactly you need to do to get your package.
What’s the meaning of “Item Returned From Import Customs”?
If you have got this update from the shipping carrier of your package, it simply means your package has been returned from the import custom facility to the original sender.
It indicates that your package has been returned to the shiiper on account of some serious reasons like suspicious & illegal item. When something like this happens, the custom official attach a return label to the with package and send it back to the shipper so thay can know what’s wrong with their consignment.
So, if you have received this update then it’s clear you are not getting your package delivered then the mentioned issued is resolved and the package gets the custom clearance.
Why does an “Item Returned From Import Customs”?
There can be a lot of reason why a package may be returned from the customs, here we have provided a brief overview:
Illegal or Prohibited Item
During the inspection stage, if the custom offficials finds something suspicious in the package then they might seize or refuse to give it a clearance. In such scenerios, the package is returned to the original shipper by their choosen shipping carrier.
Missing Paperwork
If some important paperwork like receipt of tax and duties payment, commercial invocies, and required permits (a lot more), is found to be missing then it may be one of the reasons why the package is returned.
Usually in such scenerio, Before returning the package to the original shipper custom facility is reach out to shipping carrier so they can ask the user to provide the required document. If it’s failed to do so then the package is finally returned to the sender.
Incorrect Delcared Value
If the delcared value of the package is too high or low then the actual value then it raise suspicion among the official that something is wrong with the package. Opon inspection if they find that there is something bogus with the declared value of the package then they might return your package to the shipper due to incorrect declared value of the consignment.
Security Concern
If your package has been returned to the shipper and then there may be something wrong or the package might raise some security concern to the custom official like contain some items that are not allowed to ship.
Uncleared Dues
Before your package get delivered, you are required to make sure that all the dues and taxes are paid otherwise your package will be stuck at the custom facility during its inspection stage.
If the dues are not paid then the shipping carrier will reach out to recipient to make the payments otherwise they make the payment on recipient behalf later on add to the bill that the recipient are required to pay before their package is delivered to their home address.
What happens with the package when they are returned from Customs?
If the custom officials has decided to return the packages due to any reason, firstly it’s released back to the choosen shipping carrier by the sender. Upon reacihng the carreir facility the package are scanned and tracking status is updated to the “item returned”.
After the scan, the package is handed over to the shipping carrier so they can transport it back to the origin country where they will be transported back to the original sender.
However, if the sender want the package to get delivered again then the need to resolve the issue that has been flagged by the custom officials on the return label. Usually the package are returned to the sender with in 1-2 weeks but if the carrier is facing high volume of packages then the package may get delayed a bit more than usual.
What To Do After the “Item Returned” Update?
These are a few things that you can do if you have received the status of “item returned from customs” officials.
Review Tracking History
If your package has got the return status then you need to look out for the return code or the refusal reason so that you can know why your package has been rejected. If you still want to get your package delivered then wait for your package to reach the shipper and ask them to resolve the issue and reship your order as soon as possible.
Contact the Shipping Carrier
If you are facing this issue then you need to contact the customer service of the shipping carrier to know the exact reason why your package is rejected. If the reason is not related to something illegal or prohibited item then you may have a chance to get your package delivered if the issue get resolved before the package is returned to the original sender.
Submit the Missing Information
If your package is Rejected and returned due to missing of some important information like commercial invoices permits required licence or something like that then you need to contact your shipping carrier and know the exact reason so that you can provide the required details within the given time frame to get their issue resolved as soon as possible.
Clear the unpaid taxes
Make sure all the Dews like taxis and custom duties are already paid for your package otherwise your package will be held or seized during its inspection at the custom facility. If the payments of such taxes is not made within the given time frame then your package may get returned to the sender in the origin country through the same shipping carrier.
Remove Prohibited Item
If you’re trying to ship some prohibited content via shipping carrier then no matter how hard you try every time your package will be rejected or seized by the custom facility at the destination country. So, make sure you have removed the prohibited item from your package and them reship it to the recipient address.
Dispute incorrect reason for return
If you think that your package has Return due to wrong reason then you can open up a dispute and appeal the shipping carrier as well as the customs to look into your matter as the reason provided for the rejection is not correct.
If youre lucky enough then your package may be allowed to get released in the destination country and ship to your delivery address without facing any further issue.